Racquet Warranty Guidelines & Policy
Prince creates products designed to deliver serious performance for all racquet sport players. As such, Prince racquets represent the highest quality in terms of engineering and workmanship and will provide the user with outstanding performance, value and durability. Prince products are initially free from defects; the ‘life’ of a racquet will vary according to the individual playing habits of the user. Prince reserves the right to accept, under warranty, only those racquets considered damaged arising from normal conditions of play for a period of one (1) year from date of purchase. Prince will replace (at the company’s discretion), any frame found to be defective provided it is returned to Prince, via place of purchase (Prince authorized dealer) with proof of purchase within the warranty period.
This policy does not apply to any defect caused by negligence, abuse or misuse of the product. In addition, Prince does not offer any form of warranty in relation to string breakage or wear.
1. Racquet Replacement
Frame crack without excessive wear
Diagonal frame cracking, in any area of the frame that has little or no associated visible wear associated is generally a result of a manufacturing defect.
Frame cracking with no visible wear is covered under the Warranty Policy.
RESULT: Damaged Racquet will be replaced.
String Pull-Through
A collapse of the racquet head between string holes – as a result of the string ‘pulling through’ the frame – are generally the result of a manufacturing defect.
String pull-through is covered under the Warranty Policy.
RESULT: Damaged Racquet will be replaced.
Racquet Handle or Shaft damage
All racquet handle (excluding grip wear) or shaft breakages that have no impact evidence or excessive wear associated to them are generally considered to result from manufacturing defects.
Racquet handle and shaft breakages are covered under the Warranty Policy.
RESULT: Damaged Racquet will be replaced.
2. Exclusions
Impact damage
Cracks or fractures on any part of the frame that are accompanied by dents, scratches or flat spots will be considered as caused by a strong impact on the ground or a sharp corner and are therefore deemed as a result of racquet abuse.
Racquet abuse is not covered as part of this Warranty Policy.
RESULT: Damaged Racquet will not be replaced.
Excessive wear
In general terms, breakages resulting from manufacturing defects occur within the early period of racquet use. Breakages resulting after longer term use and characterized by excessive wearing of the paint or frame are considered as normal use with regard to the ‘life’ of the racquet.
Bumper and grommet strips are made of high quality Nylon materials and are subject to wear. These can be replaced by local specialist dealers and are not covered as part of this Warranty Policy.
Excessive wear is not covered as part of this Warranty Policy.
RESULT: Damaged Racquet will not be replaced.
Inward frame cracking
Inward frame cracking (if not a diagonal frame crack) on top of the racquet is not covered as part of this Warranty Policy.
RESULT: Damaged racquet will not be replaced.
Multiple cracks
In general terms, manufacturing defects result in a single frame crack or fracture. Multiple frame cracks are almost always the result of racquet misuse and abuse.
Multiple frame cracks are not covered as part of this Warranty Policy.
RESULT: Damaged Racquet will not be replaced.
Improper Stringing
Damage caused to the racquet frame resulting from improper re-stringing or improper mounting of the racquet in the machine or damaged caused by the clamps slipping during the stringing process are all characterized by frame cracking, paint chipping or paint scratching on the inside of the racquet hoop. Prince recommends that racquets are always strung by certified stringing professionals at specialized dealers.
Improper stringing is not covered as part of this Warranty Policy.
RESULT: Damaged Racquet will not be replaced.
String Breakage
Prince does not offer any form of warranty on string wear or breakage.
String breakage is not covered as part of this Warranty Policy.
RESULT: Damaged racquets will not be replaced.
Racquet Butt Cap
The racquet butt cap is generally stapled to the racquet handle. On occasions, butt caps can become lose or detached. This issue can be easily and quickly repaired by removing the grip and either stapling or gluing the butt cap on to the handle.
Lose racquet butt caps are not covered as part of this Warranty Policy.
RESULT: Damaged racquets will not be replaced.
This policy does not affect your statutory rights.
International Headquarters (UK)
Sports Brands Europe Limited
Causeway House
13 The Causeway
Teddington
Middlesex
TW11 0JR
UK